vq999 Terms and Conditions —
Please read before using the service

1. General Provisions

These terms and conditions ("Terms") form a legally binding agreement between vq999 and the platform's registered user ("Member"). By using the service through the vq999 website, mobile platform, or any other channel, you confirm that you have fully read and agreed to these Terms.

vq999 reserves the right to change, amend, or update these Terms at any time. Updated terms will take effect from the date they are published on the website. It is the responsibility of Members to visit this page regularly and stay informed about the latest terms.

2. Eligibility and Age Requirements

To open an account and use services on vq999, you must meet the following eligibility criteria:

• You must be at least 21 (twenty-one) years of age.
• You must not be a resident of any country or region where online gambling or betting is completely prohibited.
• Each person may operate a maximum of one account.
• You must bet or play using your own name and your own funds.
• Opening an account in a minor's name or placing bets on their behalf is strictly prohibited.

If information provided during registration is found to be false, vq999 reserves the right to immediately suspend or close the relevant account, and any pending winnings may be cancelled.

3. Account Registration and Management

3.1 Registration Process

To become a member, you must complete the registration form with accurate and complete information. The name, address, mobile number, and payment account details provided at registration must be correct and belong to you.

3.2 Account Security

It is your responsibility to keep your account username and password completely confidential. Do not share your login details with anyone. Any unauthorised access to your account must be reported to the vq999 support team immediately.

3.3 Account Verification (KYC)

vq999 may at any time request documents from a Member for identity verification. This may include a copy of a National Identity Card (NID), passport, or other government-recognised identification. Withdrawal requests may be held pending until satisfactory verification is completed.

4. Financial Transactions — Deposits and Withdrawals

4.1 Deposits

The minimum deposit amount on vq999 is ৳200 (two hundred taka). Available payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer. Deposits are generally credited to the account instantly. If there is a delay for any reason, please contact the support team.

4.2 Withdrawals

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals may be delayed if account verification has not been completed or for other legal reasons.

Withdrawals can only be made to the same payment method used for the deposit, and only to an account registered in the account holder's own name.

4.3 Taxes and Charges

vq999 generally does not charge additional fees on transactions. However, the relevant payment service provider may apply its own charges, which the Member will be responsible for. Compliance with any income tax obligations is the Member's own responsibility.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. A minimum deposit of ৳200 is required to receive this bonus.

A wagering requirement of 10x (ten times) applies to the bonus. This means that before withdrawing the bonus amount, you must place bets totalling 10 times the bonus amount. Withdrawals from the bonus cannot be made without completing the wagering requirement.

5.2 General Bonus Rules

• Each bonus offer has its own validity period; if not used within the specified time, the bonus will be cancelled.
• The same bonus cannot be claimed more than once per account.
• If bonus abuse or irregular betting patterns are detected, vq999 reserves the right to cancel the bonus and associated winnings.
• vq999 reserves the right to change or cancel promotional offers.

6. Betting and Gaming Rules

6.1 Betting Limits

Minimum and maximum bet limits apply for each game or betting market. vq999 may change these limits at any time, particularly during major tournaments or events.

6.2 Cancelled and Void Bets

If an event is postponed, cancelled, or left undecided, the stake for the relevant bet will be returned. For sporting events, if a game does not conclude within the scheduled time, the bet will be settled according to the applicable rules.

6.3 Technical Errors

If inconsistencies in a game result occur due to server outages, software errors, or network issues, vq999 reserves the right to cancel the relevant game or round, and the Member's bet stake will be returned.

7. Prohibited Activities

The following activities are strictly prohibited on the vq999 platform and may result in immediate account closure:

• Operating multiple accounts by the same person or from the same device.
• Bonus abuse, system exploitation, or any form of fraud.
• Conducting transactions using illegally obtained money or assets (money laundering).
• Attempting to fraudulently manipulate the platform's systems, software, or security measures.
• Threatening, harassing, or misconduct towards other members or vq999 staff.
• Opening an account for a minor or placing bets on their behalf.
• Using or reproducing vq999's intellectual property without permission.

8. VIP Program and Rewards

vq999 operates a rewards program consisting of four VIP tiers. The tiers are:

• Bronze: Weekly cashback of up to 0.4%.
• Silver: Weekly cashback of up to 0.8%.
• Gold: Weekly cashback of up to 1.1%.
• Platinum: Weekly cashback of up to 1.5%.

Specific activities are carried out for VIP tier upgrades. Decisions regarding cashback and rewards are final and rest with vq999. vq999 reserves the right to change the terms of the VIP program at any time.

9. Privacy and Data Protection

vq999 uses SSL encryption technology to protect Members' personal information. To learn more about how your information is collected, stored, and used, please read our Privacy Policy.

vq999 never sells Members' personal information to any third party. However, information may be shared with regulatory authorities when required to meet legal obligations or prevent fraud.

10. Responsible Gaming

vq999 is committed to responsible gaming. We help Members raise awareness about gambling and play in a controlled manner. If you are concerned about your gaming habits, please read our Responsible Gaming page.

Members may contact the support team at any time to set deposit limits, take a temporary break, or activate self-exclusion on their account.

11. Intellectual Property Rights

All content on the vq999 platform — logos, graphics, text, software, designs, and databases — is the property of vq999 or is licensed to it. Any reproduction, distribution, or commercial use of these assets without written permission is strictly prohibited.

12. Limitation of Liability

vq999 will not be liable for the following:

• Loss suffered by a Member due to internet disconnection or technical issues.
• Loss caused by failure or delay by a third-party payment provider.
• Loss resulting from theft or unauthorised use of a Member's login details — where the Member has not taken adequate security measures.
• Service disruptions caused by force majeure events (natural disasters, government restrictions, war, etc.).

To the maximum extent permitted by law, vq999's total liability in respect of any claim will be limited to an amount equivalent to the Member's total deposits in the last 30 days.

13. Account Closure and Suspension

vq999 may suspend or close a Member's account without prior notice in the following circumstances:

• Breach of any provision of these Terms.
• Suspicion of fraudulent or deceptive activity.
• Non-compliance with Anti-Money Laundering (AML) or Know Your Customer (KYC) regulations.
• By order of a court or regulatory authority.

Members may also request account closure at any time through the support team. Any verified balance will be paid out before the account is closed.

14. Dispute Resolution

In the event of a dispute or complaint, the Member must first contact the vq999 customer service team. The support team will attempt to resolve the issue. The deadline for submitting a complaint is within 30 working days from the date of the incident.

If a resolution cannot be reached through mutual discussion, the matter will be settled in accordance with the applicable legal framework.

15. Contact and Support

For any questions regarding these terms and conditions, please contact us:

• 24/7 Live Chat — Support available in Bengali
• Email: [email protected]